FAQ's

Order Confirmation:

If you have recently placed an order, please check your spam/junk folder. Most confirmation emails will be automatically sent as soon as you have placed an order, however, sometimes you may experience a slight delay. in this case, please allow up to 12 hours for your confirmation email to come through. 

Shipping Info:

If you have placed your order and have received your confirmation email, your order should be on its way to you very soon. Please log in to your account to check your tracking information. If you have placed your order on a weekend or a public national holiday your order might experience slight delays, dependant on the postal services/couriers. Please allow 3-5 business days for your delivery.

Returns: 

If you have received a wrong or faulty item, please provide images of the product you have received within 7 days of receiving your delivery and email aji@theglambian.com with pictures. If you fail to notify us within 7 days of receiving your order, we cannot guarantee a full refund for your order. Personal items such as bathing suits or intimate wear a nonrefundable. A full refund or store credit is given if the same size is unavailable

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